Contact information

Talk to a person

A person reads every email and replies within one business day. We do not run a telephone line — we are a small team, and email gets you a better answer than a queue would.

Business details

Rowvane
584 Glenferrie Road
Hawthorn, VIC 3122
Australia

Before you write — the three most common questions

“Where is my order?”
Check the Track Your Order page first. Tracking takes 2–4 business days to start updating after the label is created, and delivery runs 9–16 business days from dispatch. If tracking has not moved in 10 business days, email us your order number and we will open a carrier investigation ourselves.

“It did not get my bolt out.”
Tell us what the fastener was and what happened. That helps us work out whether it was the wrong size, the wrong scenario, or a genuine problem with the tool. Either way you are inside the 60-day guarantee, so a refund is available regardless.

“I entered the wrong address.”
Email us immediately with your order number and the correct address. If the order has not dispatched we can usually fix it. Once it is with the carrier we cannot redirect it.

What to include

Your order number, and what happened in your own words. You do not need to fill in a form, take photographs, or return a used tool to start a guarantee claim.